Cancellation Policy

Last Updated: March 23, 2026

At BH Engine, we strive to provide a smooth purchasing experience for customers ordering used engines, transmissions, and other automotive parts. We understand that sometimes an order may need to be cancelled due to changes in vehicle repair plans, incorrect part selection, or other circumstances.

This Cancellation Policy explains how order cancellations are handled for purchases made from BH Engine, located at 2710 S Shannon St, Santa Ana, CA 92704, United States.

Customers are encouraged to review this policy carefully before placing an order.

Company Information

BH Engine
2710 S Shannon St
Santa Ana, CA 92704
United States

Phone: +1 (714) 415-2284
Email: support@bhengine.com

BH Engine specializes in supplying used car engines, car transmissions, brand new car seats, brand new alloy wheels, car suspension components, and automotive parts for vehicles including Mercedes, BMW, Ford, Hyundai, Lexus, Toyota, and many other models.

We ship orders across all U.S. states and international destinations worldwide.

Order Cancellation Overview

Customers may request to cancel an order depending on the order status. Because many of our products such as engines and transmissions require special handling, preparation, and shipping arrangements, cancellation eligibility may vary.

Orders may fall into one of the following stages:

  • Order placed but not yet processed

  • Order being prepared or packaged

  • Order shipped or already in transit

Cancellation policies differ depending on the stage of the order.

Cancellation Before Order Processing

Customers may request to cancel an order before it has been processed or prepared for shipment.

Eligible Conditions

Orders may be cancelled without penalty if:

  • The cancellation request is made shortly after placing the order

  • The order has not entered the processing stage

  • No packaging or shipping arrangements have been initiated

Refund for Early Cancellation

If the cancellation request is approved at this stage:

  • Customers will typically receive a full refund of the purchase amount

  • Refunds will be processed using the original payment method whenever possible

Customers are encouraged to contact BH Engine as soon as possible if they wish to cancel an order.

Cancellation After Order Processing Begins

Once an order has entered the processing or preparation stage, cancellation may still be possible, but certain conditions may apply.

Possible Processing Fees

Because large automotive components such as engines and transmissions require:

  • Inspection

  • Handling

  • Packaging

  • Logistics coordination

BH Engine may apply processing or restocking fees if an order is cancelled after preparation has started.

These fees may cover expenses associated with:

  • Labor and inspection

  • Packaging materials

  • Inventory handling

The exact amount may vary depending on the product type and order status.

Cancellation After Shipment

Once an order has been shipped or is already in transit, cancellation may no longer be possible.

At this stage, the order has already been transferred to a shipping carrier or freight service.

Options After Shipment

If the product has already shipped, customers may need to follow the company’s Return Policy instead of cancellation.

Possible conditions may include:

  • Waiting for the shipment to arrive

  • Requesting a return authorization

  • Returning the item according to return guidelines

Shipping charges and return shipping costs may apply depending on the situation.

Special Orders and Custom Requests

Certain orders may be classified as special orders. These may include:

  • Rare or difficult-to-source engines

  • Custom-requested transmissions

  • Special vehicle model parts sourced specifically for the customer

Cancellation Limitations

Special orders may not be eligible for cancellation once the sourcing process has begun.

This is because these parts may have been acquired specifically to fulfill a customer's request.

Customers are encouraged to confirm compatibility and order details carefully before placing such orders.

International Orders

BH Engine ships automotive parts to customers worldwide.

For international orders, cancellations may be more limited due to the complexities involved in:

  • Freight shipping

  • Export documentation

  • International logistics arrangements

If an international order has already been shipped, cancellation requests may not be possible.

Customers may still contact BH Engine support to discuss available options.

Incorrect Orders

Customers who believe they have placed an incorrect order should contact BH Engine immediately.

Providing the following information will help our team assist quickly:

  • Order number

  • Vehicle make

  • Vehicle model

  • Vehicle year

  • Part ordered

If the request is made early enough, our team may be able to modify or cancel the order before shipment.

Refund Processing

If a cancellation request is approved and a refund is issued, the refund process may include the following steps:

  1. Cancellation confirmation from BH Engine

  2. Refund initiated through the original payment provider

  3. Processing time depending on the payment method

Refund processing times may vary but typically take several business days depending on the financial institution.

How to Request a Cancellation

Customers who wish to cancel an order should contact BH Engine customer support as soon as possible.

Contact Details

BH Engine
2710 S Shannon St
Santa Ana, CA 92704
United States

Phone: +1 (714) 415-2284
Email: support@bhengine.com

When requesting a cancellation, please include:

  • Full name

  • Order number

  • Contact information

  • Reason for cancellation

Providing accurate information helps our team process requests more efficiently.

BH Engine's Commitment to Customers

BH Engine aims to provide clear communication, reliable service, and customer satisfaction. We understand that situations change, and we work with customers whenever possible to address cancellation requests fairly.

Our goal is to ensure customers receive the right automotive parts and a positive purchasing experience.

Changes to This Cancellation Policy

BH Engine may update or modify this Cancellation Policy at any time to reflect changes in business practices, legal requirements, or operational procedures.

Updated versions of this policy will be posted on the website with a revised Last Updated date.

Customers are encouraged to review this page periodically.