Return & Refund Policy

Last Updated: March 23, 2026

At BH Engine, we aim to provide reliable automotive parts and a positive purchasing experience for every customer. This Return & Refund Policy outlines the conditions under which customers may return products and request refunds for purchases made from our company.

By purchasing products from BH Engine, you agree to the terms described in this policy.

Company Information

BH Engine
2710 S Shannon St
Santa Ana, CA 92704
United States

📞 Phone: +1 (714) 415-2284
📧 Email: support@bhengine.com

BH Engine specializes in supplying used car engines, car transmissions, brand new car seats, brand new alloy wheels, suspension components, and other automotive parts for vehicle brands such as Mercedes, BMW, Ford, Hyundai, Lexus, Toyota, and many other models.

We proudly ship orders to all U.S. states and customers worldwide.

Return Eligibility

Customers may request a return under certain conditions if the product does not meet expectations or if there is a problem with the order.

To qualify for a return:

  • The return request must be made within 45 days from the date of delivery.

  • The product must be unused, uninstalled, and in the same condition in which it was received unless the return is due to a verified defect.

  • The item must include original packaging, labels, and documentation, when available.

  • Proof of purchase (such as an order confirmation or receipt) must be provided.

BH Engine reserves the right to inspect returned items before approving refunds.

Extended 45-Day Refund Period

BH Engine offers customers an extended refund eligibility period of 45 days from the date the order is delivered.

This extended period allows customers adequate time to:

  • Inspect the product

  • Confirm compatibility with their vehicle

  • Contact our support team if any issues arise

Requests made after 45 days from the delivery date may not be eligible for return or refund.

Non-Returnable Items

Certain items may not be eligible for return or refund under specific circumstances.

These may include:

  • Products that have been installed, used, or modified

  • Items returned without prior authorization

  • Products that have been damaged due to improper installation

  • Items returned beyond the 45-day return window

  • Special order or custom-sourced parts

Customers are encouraged to confirm compatibility and installation requirements before purchasing.

Used Engines and Transmissions

Used engines and transmissions are major mechanical components that require careful inspection and proper installation.

Returns for these items may only be accepted if:

  • The return request is made within 45 days of delivery

  • The engine or transmission has not been disassembled or altered

  • The issue reported is verified upon inspection

BH Engine may request additional information such as:

  • Photos of the item

  • Installation details

  • Professional mechanic documentation if necessary

Damaged or Incorrect Items

If a product arrives damaged during shipping or is incorrect, customers should contact BH Engine immediately.

Please report the issue within 48 hours of delivery and provide:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

  • Delivery details

If the issue is verified, BH Engine may provide:

  • A replacement item

  • A refund

  • Assistance with return shipping arrangements

Return Authorization

Before sending any item back, customers must obtain a Return Authorization from BH Engine.

Returns sent without authorization may not be accepted.

To Request a Return

Customers should contact our support team and provide:

  • Order number

  • Full name

  • Product details

  • Reason for return

  • Photos if applicable

Once the request is reviewed, BH Engine will provide return instructions if the return is approved.

Return Shipping

Return shipping responsibilities may vary depending on the reason for the return.

Customer Responsibility

Customers may be responsible for return shipping costs if:

  • The wrong product was ordered

  • The part is no longer needed

  • The return is requested for non-defective items

BH Engine Responsibility

BH Engine may cover return shipping costs if:

  • The wrong item was shipped

  • The item arrived damaged

  • A verified product defect exists

Shipping fees paid during the original purchase may not always be refundable.

Inspection of Returned Items

All returned products are subject to inspection upon arrival at our facility.

BH Engine will verify:

  • Product condition

  • Packaging condition

  • Compliance with return requirements

If the returned item does not meet the return eligibility conditions, the return request may be denied.

Refund Processing

Once a return has been received and inspected, BH Engine will notify the customer regarding refund approval.

If approved:

  • Refunds will be issued to the original payment method whenever possible

  • Refund processing may take 5–10 business days depending on the payment provider or bank

Customers will receive confirmation once the refund has been processed.

Exchanges

In some cases, customers may request an exchange for another product instead of a refund.

Exchanges may be available if:

  • A compatible replacement part is available

  • The returned product meets return eligibility requirements

Customers should contact BH Engine to discuss exchange options.

International Returns

For customers outside the United States, return procedures may involve additional considerations such as:

  • International shipping costs

  • Customs documentation

  • Freight handling

Customers are encouraged to contact BH Engine before initiating international returns so that appropriate arrangements can be made.

Installation Responsibility

BH Engine recommends that engines, transmissions, and other mechanical components be installed by qualified professionals.

Improper installation may result in damage to the product and may void eligibility for return or refund.

Customers should ensure that all installation procedures follow manufacturer and professional guidelines.

Contact BH Engine

If you have questions about returns or refunds, please contact our customer support team.

BH Engine
2710 S Shannon St
Santa Ana, CA 92704
United States

📞 Phone: +1 (714) 415-2284
📧 Email: support@bhengine.com

Our team will assist you with return requests, refund inquiries, and product support.

Policy Updates

BH Engine reserves the right to modify or update this Return & Refund Policy at any time.

Any updates will be posted on this page with a revised Last Updated date.

Customers are encouraged to review this policy periodically.